So I'm sure a lot of you have read my review on my iQQU products review and how my white blush brush had fallen apart. I just want to post a quick update regarding my brush issue =)
A while back shortly after I posted my review on iQQU, I received an e-mail from iQQU director, Craig:
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"Dear Frances,
My name is Craig, I am a director at iQQU International and I have recently read your review in regards to our products.
First of all Frances, I would like to express our sincere appreciation for your support for iQQU. Secondly, I am very concerned that you have received our white blush brush which the handle had fall off. Frances, we sincerely apologize for defect of our brush. We have instructed our QC department and to ensure that this will never happen again. We have no excuses on our part except that we are not perfect, but we will do our very best to ensure that we will produce quality products.
Frances, I would like to send you a new iQQU Blush Brush. It"s not right that you had to glue the handle back on. We hope you accept our gesture. In the meantime, we hope that you will continue to support iQQU and should any of our products do not meet our expectations, please do let us know.
Again, thank you for taking for your support and especially to take the time to review our products.
With best regards,
Craig Chau
Director
iQQU International"
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Although I was sure if I contacted Michelle regarding the defected brush she would do something about it, I didn't because I was able to glue the handle back on, and after that the brush has been in working order, so I didn't really feel the need to contact her (to be honest it didn't really bother me... I don't know why lol!) But anyways I was pleasantly surprised when I got this e-mail from iQQU.
So I'd been expecting to receive a new blush brush. And today I received a package from iQQU. I remember walking back to my apartment thinking to myself... why is it so heavy? It's just a blush brush?
I'll tell you why it's heavier than I expected =)
Dah la la... ohhh the package!
The blush brush... and ...............................!!!!!!!!!!!!!!!!!!!!!! For real!?!?!?!?!?!?!?!?!!!!
(In my excitement and haste I totally ripped the wrapping XD totally tried to put the set back to take the pic ahahahahhaha)
The new blush brush... I can totally tell this handle is a lot sturdier than my last one haha
The kind note from Craig =)
And the generous gift >_< the travel brush set!
I'm not gonna go into detail... cuz I will be testing it out and do an individual review =)
I'm so psyched to try it out!!! =D =D =D
So 5 stars for iQQU's excellent and proactive customer service!! I'm still astonished that they actually send me this gift set.
I noticed that I'm not the only person who had a problem with the white blush brush falling apart. If that happened to you, you shouldn't hesitate to contact iQQU, cuz they will take care of you =) (I'm not saying everyone who complained should expect a gift coming their way lol I'm already happy by the fact they took the initiative to contact me)
Talk to you guys soooooon
<3 Frances
How nice of Craig to throw in that extra gift =) Excellent customer service !!
ReplyDeleteOMG the customer service is great!!!and an extra gift!You must be happy now that the original one broke downXD you got more^^
ReplyDeleteOh yes I saw the interview of Britney^^Britney is the best<3:p
~Wahh!that some great service ^^. The extra gift was nice of her ^^. I think you look so cute with any makeup ^^, we should definitely do a meet up sometime eh?^^ and yeah the weather was cold and now it was hot again *oy colorado* XD.
ReplyDeleteLove
~XOXO Charlotte
That's seriously so awesome! It's good to know there's still good customer service out there :)
ReplyDeleteHow awesome is that! I haven't ordered any of their brushes yet, but please let us know if they are the bomb or not. lol
ReplyDeleteI have been wondering about IQQU brushes! I love the fact they are red. So different!!
ReplyDeleteLove NaNa
Wow, this is awesome! A company that really listens. BIG YAY XD
ReplyDeletewow! That is pure awesome customer service!! That is great and can't wait to your brush review now!! yay yay yay ^---^
ReplyDeleteThat's exceptional customer service! 2 thumbs up. Aren't you glad to receive the little surprie since it's something not expected at all I'm really sure it made your day.
ReplyDeleteI purchased the blush brush from IQQU beauty as well and just like yours my handle came off as well and i havent washed it yet so i dunno why it came off. I dunno if i should email them. I feel bad if i wrote to them but also disappointed that my handle came off coz i do love the brush.
ReplyDeleteI still use the brush, i just didnt glue the handle back in. Im using it without the handle which is okay coz i can put it in my makeup bag and it will fit.